Technical Support Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeApplicationSupport Full time US$ 1,00,000 - US$ 1,50,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our Digital Support DevOps team. This role involves providing support for Nouryon's web-based enterprise applications on Microsoft technologies.

The successful candidate will be responsible for ensuring alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.

This position requires strong technical skills, excellent customer support abilities, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Collaborate with business stakeholders to validate and understand their requirements.
  • Provide exceptional customer support and resolve issues in a timely manner.
  • Analyze complex technical issues and make informed decisions under pressure.
  • Contribute to team agile planning activities and backlog prioritization and management.
  • Identify and escalate any application issues or risks to the team and provide suggestions for resolution.
  • Continuously improve development processes and tools to increase efficiency and effectiveness of development activities.
  • Collaborate with stakeholders to understand and develop strategies, frameworks relating to emerging demands.
  • Drive innovation/adoption of Industry practices through investigation/institutionalization of new tools/methods/standards.
  • Strong communication skills for effectively interacting with stakeholders and documenting support processes and solutions.
  • Willingness to adapt to new technologies and learn about evolving applications and systems.
  • Create documents and ensure they are reviewed and approved by appropriate stakeholders.
  • Participate in estimation of User Stories in Story points and commit efforts required.
  • Develop to cover all user stories acceptance criteria and honor timely deliveries.
  • Understanding of content management system (CMS) like EPiServer/Optimizely.
  • Resolve production incidents or defects as needed and proactively identify potential issues before they appear in the production environment; contribute to root cause analysis.
  • Drive high performance and accountability for own deliverables.
  • Actively participate and contribute into sprint activities and ceremonies e.g. daily stand-up, Sprint planning, retrospectives, refinements etc.
  • Collaborate with other team members to achieve the sprint objectives.
  • Drive continual service improvements.
  • Drive knowledge sharing efforts in organization.
  • Periodic standby for emergencies.
Required Skills and Qualifications:
  • Technical skills: Strong focus on Microsoft technologies and web-based enterprise applications.
  • Customer Support: Excellent customer support abilities.
  • Communication: Strong communication skills for effectively interacting with stakeholders.
  • Adaptability: Willingness to adapt to new technologies and learn about evolving applications and systems.
  • Documentation: Ability to create documents and ensure they are reviewed and approved by appropriate stakeholders.
  • User Stories: Participate in estimation of User Stories in Story points and commit efforts required.
  • Development: Develop to cover all user stories acceptance criteria and honor timely deliveries.
  • CMS: Understanding of content management system (CMS) like EPiServer/Optimizely.
  • Root Cause Analysis: Contribute to root cause analysis.
  • High Performance: Drive high performance and accountability for own deliverables.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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