Technical Support Specialist

11 hours ago

Gandhinagar, Gujarat, India beBeeCareer Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Technical Support Specialist

Location: Remote

Shift 1: Afternoon to Overnight IST

Shift 2: Late Evening to Early Morning IST

We empower businesses to achieve operational excellence by fostering a collaborative and dynamic work environment where technology and creative problem-solving converge.

This is a technical role that involves providing remote support and application problem resolution assistance related to our products. It requires excellent customer service and teamwork skills, as well as the ability to troubleshoot complex computer systems and software.

Key Responsibilities:

  • Provide exceptional customer service and respond promptly to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
  • Gain knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Communicate effectively with management, peers, and account teams in support of customers.

Ideal Experience:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
  • Ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Ability to pass a background check may also be required.

Qualifications:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late US hours, including weekends.
  • Technical Certifications and second or third languages a plus but not required.

Benefits Include:

  • Competitive compensation
  • Professional development and growth opportunities
  • Collaborative and inclusive culture

Why Choose Us?

  • Work on impactful and challenging projects
  • Be part of a team passionate about innovation and excellence

  • Technical Support Specialist

    1 week ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing exceptional support to our global clients via phone.Key Responsibilities:Provide technical assistance and...

  • Technical Support Specialist

    2 days ago

    Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing expert technical support and troubleshooting services to our clients.Responsibilities:Provide Tier 1 and Tier 2 technical support for banking and fintech applications.Act as the primary point of contact for users, understanding and...

  • Technical Support Specialist

    2 days ago

    Gandhinagar, Gujarat, India beBeeApplicationSupport Full time US$ 1,00,000 - US$ 1,50,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Digital Support DevOps team. This role involves providing support for Nouryon's web-based enterprise applications on Microsoft technologies.The successful candidate will be responsible for ensuring alignment with business needs, compliance with industry best...

  • Technical Support Specialist

    8 hours ago

    Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,20,000

    **Help Desk Support Specialist Job Summary:**We are seeking a highly skilled and organized Help Desk Support Specialist to handle customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution.This role requires a strong understanding of technology, software, and...

  • Technical Support Engineer

    1 week ago

    Gandhinagar, Gujarat, India beBeeField Full time US$ 40,000 - US$ 60,000

    Technical Support Specialist RoleOur organization seeks a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing high-quality technical assistance to users across the organization.This role involves installation, configuration, and troubleshooting of hardware, software,...

  • IT Technical Support Professional

    1 week ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleThis is a full-time remote opportunity for an IT Support Specialist. The successful candidate will be responsible for providing technical support, troubleshooting issues, and assisting with desktop computers and general information technology needs.The specialist will also handle help desk support and ensure that IT-related issues are resolved...

  • OpenEdge Technical Support Specialist

    5 days ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

    We are currently seeking a skilled Technical Support Specialist to ensure the stability and performance of our business-critical applications built on Progress OpenEdge (ABL/4GL).Key ResponsibilitiesProvide advanced technical support for applications developed using Progress OpenEdge.Monitor application performance and maintain system availability.Analyze...

  • Technical Support Specialist

    4 days ago

    Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistThe primary function of this role is to provide exceptional customer support through various communication channels.To excel in this position, candidates should possess strong problem-solving skills, a high level of professionalism, and proficiency in English language, both verbal and written. They should also...

  • Technical Support Expert

    8 hours ago

    Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistThe primary role of this position is to provide top-notch technical support and troubleshooting assistance to clients, ensuring they receive exceptional customer service.Key Responsibilities:Respond promptly to support requests and accurately diagnose issues.Offer timely and effective solutions to complex technical...

  • Senior Technical Support Expert

    11 hours ago

    Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our technical support team. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.Job Summary:Provide second and third-level technical support to customers, resolving complex issues and...