
Cybersecurity Technical Support Professional
2 days ago
You will work closely with valued customers to address their complex post-sales concerns and provide exceptional support experiences.
- Provide technical assistance and troubleshooting for clients through various communication channels.
- Collaborate with cross-functional teams to foster an environment of transparency, resulting in better products and enhanced cybersecurity solutions.
- Manage support cases efficiently to ensure timely resolution of issues and accurate tracking of follow-ups.
- Create detailed Root Cause Analysis (RCA) documents for official customer submissions.
- Publish informative Technical Support Bulletins and other documentation in the company's knowledge base.
- More than 5 years of experience in customer-facing technical support roles.
- Demonstrated expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (LDAP, RADIUS etc.).
- Proven experience working with Firewall Central Management Systems.
Emphasizing a Culture of Excellence
We strive to be at the forefront of innovation while prioritizing our customers' satisfaction. Join us in delivering unparalleled technical support experiences.
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