Technical Support Professional

20 hours ago


Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a technical professional to provide exceptional customer support. Our team delivers comprehensive managed training services for learning administration, aligning with client needs.

We deliver and administer 75,000 days of training each year in multiple languages. Our team has designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages.

Our role involves providing technical support to clients through various communication channels, troubleshooting and resolving complex technical issues related to software applications, hardware devices, and network connectivity.

  • Provide high-quality technical support to clients.
  • Resolve technical issues efficiently.
  • Maintain accurate records of customer interactions.

Key Responsibilities:

  • Technical support provision to clients.
  • Record-keeping for customer interactions.
  • Meeting performance targets for quality metrics.

Desired Candidate Profile:

  • 2-5 years of experience in technical support roles.
  • Bachelor's degree in a technical field.
  • Excellent communication skills and strong English proficiency.
  • Ability to work rotational shifts including night shifts.

As a member of our team, you will be responsible for delivering exceptional customer experiences while meeting performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.



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