Highly Skilled Technical Support Professional
23 hours ago
About Us:
We aim to revolutionise B2B commerce for manufacturers, wholesalers, and distributors by empowering businesses with innovative technology solutions that drive revenue and foster growth.
Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry's only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface.
While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. We see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect.
Job Overview:
As a Technical Support Engineer, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.
Key Responsibilities:
- Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
- Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in our tracking system for streamlined tracking.
- Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
- Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
- Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Requirements:
- At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills in English.
- Ability to work during US hours (evenings and/or nights).
What We Offer:
A dynamic work environment where collaboration and continuous learning are highly valued. Opportunities to develop your skills and expertise in a rapidly evolving industry.
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