Technical Support Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a highly skilled and motivated individual to fill the role of Technical Support Engineer.

The ideal candidate will play a key part in resolving technical issues related to our software suite, working closely with customers and partners worldwide.

In this position, you will be responsible for diagnosing and troubleshooting complex application problems, documenting and verifying reported issues, and engaging additional resources when necessary.

You will also be required to log/report issues on our CRM system, provide effective communication to customers, peers, and other teams, and prioritize issues based on urgency and business impact.

  • Resolving technical issues of our software suite for global customers and partners.
  • Documenting and verifying reported issues. Troubleshooting and resolving issues using available tools, resources, and documentation. Engaging additional resources when needed.
  • Logging/reporting issues on our CRM system, providing consistent communication to customers, peers, and other teams.
  • Prioritizing issues based on urgency and business impact.
  • Closing issues by providing quick resolutions and documenting technical analysis and root cause wherever applicable.
Key Requirements
  • Mandatory hands-on experience in Networking, CentOs Linux, Windows OS.
  • Mandatory hands-on experience in minimum of TWO to THREE from Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
  • Nice to have/Optional Skills: VXML, CCML, RDBMS, Microsoft LUIS/CLU, API's, SMS, ability to learn complex software tools quickly.
  • Strong customer service, problem solving, documentation, and teamwork skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Good logical reasoning, analytical skills, ability to learn and engage in additional responsibilities whenever needed.
  • Strong customer communication skills, including English proficiency.
  • Cloud technologies – AWS and/or Google knowledge is an advantage.
  • Basics of Salesforce Service Cloud (Salesforce Communities).

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