IT Technical Support Specialist

3 days ago

Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000
Job Summary

This is a unique opportunity to join our organization as an IT Helpdesk Technician. In this role, you will provide technical support and services to ensure the smooth operation of our information technology systems.

Key Responsibilities:
  • Troubleshoot all information technology issues, including software, hardware, and networking
  • Provision, deprovision, and audit access rights for all company resources
  • Assist in the management of Active Directory information, ensuring accuracy and regular updates
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
  • Assist end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
  • Follow up with end-users to ensure that inquiries are resolved within established SLAs
  • Logs and tracks inquiries using a ticketing system while maintaining history records
  • Documents and maintains workflows utilized in successful issue resolution
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
  • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
  • May provide leadership and work guidance to less experienced personnel
Requirements:
  • Experience of networking fundamentals, mainly TCP/IP
  • Windows and Mac OS hardware/software experience
  • Microsoft Office knowledge, very knowledgeable with Excel in particular
  • Active Directory management experience a plus, but not required.
  • Virtual Machine deployment and management
  • Wireless technologies and protocols know-how desirable
  • VPN technologies (IPsec and SSL)
  • Relevant technical certification is highly desirable
What We Offer:
  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

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