CRM System Specialist

2 months ago


Thane, India SS Consultancy Services Full time

Job Role


SS Consultancy Services is seeking a highly skilled CRM System Specialist to join their team. As a CRM System Specialist, you will be responsible for implementing and managing CRM systems to improve sales processes.


Key Responsibilities

  • Develop and implement CRM systems to enhance sales processes
  • Collaborate with cross-functional teams to deploy CRM solutions
  • Provide training and support to end-users on CRM systems
  • Conduct requirement gathering, documentation of processes, prototyping, and testing during CRM deployment
  • Stay up-to-date with industry trends and best practices in CRM


Requirements

  • Domain expertise in CRM, sales, and services processes
  • Knowledge of CRM, sales, and services processes
  • Hands-on functional experience in sales processes and/or service management for at least 3 years
  • 2-4 years' experience in deploying Line of Business solutions (CRM) and interacting with end-users and IT implementation teams


Desirable Skills

  • CRM certification
  • Effective communication skills
  • Ability to work in a team
  • Knowledge of full application life cycle design tools and methodologies
  • Demonstrated excellence in presenting complex topics to executive and personnel

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