Client Experience Specialist
4 weeks ago
As a Client Experience Specialist at MRI Software, you will play a critical role in ensuring the success of our clients. Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive the best possible experience.
Key Responsibilities:- Assist new customers in the onboarding process to get them up to speed quickly.
- Regularly assess the health of customer accounts to identify potential issues before they become problems.
- Offer specialized training sessions, tailored to customer needs, to ensure they are getting the most out of our software.
- Monitor and analyze data related to customer engagement and product usage to identify trends and areas for improvement.
- Work closely with the marketing team to gather feedback and insights from clients to inform product development and roadmap.
- Manage and maintain regular meeting and communication cadences with clients to ensure their needs are being met.
- Handle user activation and deactivation requests, as well as provide simple user training when requested.
- Ensure that projects are resourced correctly, ensuring KPIs for abstraction turn-around are met.
- Check invoices going to clients to ensure they are being correctly billed.
- Send out monthly usage reporting to ensure clients are cognizant of their package capacity.
- Share product update information with clients to keep them informed of new features and developments.
We are looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer success, account management, or a related field, we encourage you to apply for this exciting opportunity.
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Client Relationship Specialist
2 weeks ago
Gurgaon, Haryana, India Amplifon Full timeJob Title: Client Relationship SpecialistAt Amplifon, we are seeking a highly skilled Client Relationship Specialist to join our team. As a key member of our sales team, you will be responsible for ensuring client retention and satisfaction.Key Responsibilities:Outbound/inbound calling to ensure client satisfaction and retention.Generating client visits...
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Customer Experience Specialist
2 weeks ago
Gurgaon, Haryana, India Cars24 Full timeContact Centre Sales RoleAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced contact centre environment?We are seeking a highly motivated and customer-focused Contact Centre Sales Specialist to join our team at Cars24. As a Contact Centre Sales Specialist, you will be responsible for providing top-notch...
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Client Success Specialist
2 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:The Client Success Specialist team at Gartner works closely with clients to address their needs and challenges. This involves understanding and surfacing clients' business priorities, breaking down challenges, and identifying effective solutions to support clients. The specialist works collaboratively with sales and marketing teams to deliver...
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Client Support Relations Specialist
2 weeks ago
Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleWe are seeking a skilled Client Support Relations Specialist to join our team at 5100 Kyndryl Solutions Private Limited. As a Client Support Relations Specialist, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide technical support and guidance to clients via various...
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Client Engagement Specialist
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Gurgaon, Haryana, India VisionaryHire Full timeJob OverviewVisionaryHire is seeking a Client Engagement Specialist to join our team in Gurgaon, Sector 18. As a key member of our support staff, you will be responsible for providing exceptional customer service and ensuring client satisfaction.Key Responsibilities:Customer Service: Respond to client inquiries, resolve issues, and provide information on...
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Senior Client Settlement Specialist
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Senior Learning Experience Specialist
3 weeks ago
Gurgaon, Haryana, India Teleperformance Full time**Job Summary**We are seeking a Senior Learning Experience Specialist to enhance customer experience through meticulous writing and designing. The Specialist will be responsible for ideating, coordinating, and supporting Learning Design activities with Learning Experience Design Leads.**Responsibilities:**• Sound knowledge of instructional design...
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Client Support Specialist
3 weeks ago
Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleThis is an exciting opportunity to join our team at 5100 Kyndryl Solutions Private Limited as a Client Support Specialist. As a key member of our IT infrastructure management team, you will be responsible for managing and optimizing our clients' IT systems, performing health checks, and ensuring effective communication with local and global...
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Associate - Client Service Specialist
2 weeks ago
Gurgaon, Haryana, India Alight Full timeJob SummaryAlight is seeking an Associate - Client Service Specialist to join our team. This role will be responsible for ensuring timely and accurate information delivery to clients. The Associate must identify process improvements, recommend solutions, and work with Leads to resolve client issues.Key Responsibilities:Understand and contribute to meeting...
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Web Development Specialist
7 days ago
Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full timeAbout the RoleWe are seeking a skilled and motivated Web Development Specialist to join our team at Glood.AI and help build innovative solutions for the eCommerce industry.As a Senior Software Engineer, you will play a crucial role in developing and maintaining our SaaS platform. You will work on all aspects of the software development lifecycle, from...
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Client Infrastructure Specialist
1 week ago
Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full timeAbout the Role:At Kyndryl, we are always pushing ourselves to build a more equitable, inclusive world for our employees, customers, and communities. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.This role involves managing and optimizing IT infrastructure, performing health checks, and...
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International Travel Experience Specialist
7 days ago
Gurgaon, Haryana, India WanderOn Full timeAt WanderOn, we are seeking a skilled International Travel Experience Specialist to join our team. As an experienced professional in tailor-made travel and tours, you will play a vital role in creating unforgettable experiences for our clients.We offer a competitive salary of $60,000 per annum, plus opportunities for growth and development within the...
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Customer Experience Specialist
2 weeks ago
Gurgaon, Haryana, India BizaccenKnnect Full timeJob Title: Customer Experience SpecialistJob Overview: BizaccenKnnect is seeking a talented Customer Experience Specialist to join our team. As a key member of our Customer Delight team, you will be responsible for maximizing sustainable value for our customers and driving long-term customer success strategies.Key Responsibilities:Listen to B2B customer...
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Digital Client Management Specialist
4 weeks ago
Gurgaon, Haryana, India INFABIO DIGITAL Full timeAbout the Role:We are seeking a highly skilled Digital Client Management Specialist to join our team at Infobia Digital. As a key member of our client management team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction with our services.About Infobia Digital:Infobia Digital is a leading...
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Client Success Specialist
1 month ago
Gurgaon, Haryana, India Gartner Full timeAbout the Role:The Client Success Specialist plays a critical role in directly working with Gartner's clients and prospects to address their needs and problems. This involves understanding and surfacing clients' business priorities, breaking down challenges, applying logic, and identifying effective ways to support the client.Key Responsibilities:Providing a...
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Client Solutions Expert
1 month ago
Gurgaon, Haryana, India ASSPL - Haryana - C77 Full timeJob Title: Client Solutions SpecialistWe are seeking a highly motivated and detail-oriented Client Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for managing media campaigns, ensuring strong campaign performance, and delivering positive return on investment for our emerging and growing advertisers.Key...
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Customer Experience Specialist
2 weeks ago
Gurgaon, Haryana, India Enlisting Full time**About Enlisting HR Services**Enlisting HR Services is a renowned company specializing in innovative HR solutions. Headquartered in New Delhi, they excel in the Staffing & Recruiting industry.**Job Overview**We are seeking a skilled Customer Experience Specialist for our Gurgaon office. This junior role requires 1 to 3 years of experience and offers...
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Associate - Client Support Specialist
4 weeks ago
Gurgaon, Haryana, India Alight Full timeRole SummaryAn Associate - Client Support Specialist at Alight is responsible for delivering timely and accurate information to clients. The ideal candidate will identify process improvements, recommend solutions, and work with leads to resolve client issues.Key Responsibilities:Understand and contribute to meeting client SLAs and PGs.Maintain internal and...
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Customer Experience Specialist
3 weeks ago
Gurgaon, Haryana, India American Express Full timeTransform Customer ExperiencesAt American Express, we're dedicated to delivering world-class service to our customers. As a Customer Experience Specialist, you'll play a key role in shaping the future of our business by providing exceptional support to our high net worth individuals (HNIs) and Platinum cardholders.Key Responsibilities:Deliver personalized...
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Customer Experience Specialist
4 weeks ago
Gurgaon, Haryana, India Cars24 Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Specialist at Cars24 Australia.Key Responsibilities:1. Provide exceptional customer service and support to our customers through various communication channels.2. Work closely with the customer operations team to ensure seamless car delivery...