Customer Experience Specialist

2 weeks ago


Gurgaon, Haryana, India American Express Full time
Transform Customer Experiences

At American Express, we're dedicated to delivering world-class service to our customers. As a Customer Experience Specialist, you'll play a key role in shaping the future of our business by providing exceptional support to our high net worth individuals (HNIs) and Platinum cardholders.

Key Responsibilities:
  • Deliver personalized service and customized solutions to meet the unique needs of our premium customers.
  • Assist card members with purchasing merchandise, gifts, and flowers, as well as fulfilling their most extraordinary requests.
  • Stay up-to-date on the latest travel and lifestyle trends to provide expert recommendations to our customers.


Requirements:
  • 3-5 years of experience in customer service, travel sales, and hotel/concierge services.
  • Graduate degree with excellent oral and written communication skills in English.
  • Knowledge of high-end, luxury travel and lifestyle products, services, and value propositions.


We offer a competitive base salary, bonus incentives, and comprehensive benefits to support your holistic well-being. Join us in shaping the future of customer experience at American Express.

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