Customer Experience Specialist
2 weeks ago
At American Express, we're dedicated to delivering world-class service to our customers. As a Customer Experience Specialist, you'll play a key role in shaping the future of our business by providing exceptional support to our high net worth individuals (HNIs) and Platinum cardholders.
Key Responsibilities:
- Deliver personalized service and customized solutions to meet the unique needs of our premium customers.
- Assist card members with purchasing merchandise, gifts, and flowers, as well as fulfilling their most extraordinary requests.
- Stay up-to-date on the latest travel and lifestyle trends to provide expert recommendations to our customers.
Requirements:
- 3-5 years of experience in customer service, travel sales, and hotel/concierge services.
- Graduate degree with excellent oral and written communication skills in English.
- Knowledge of high-end, luxury travel and lifestyle products, services, and value propositions.
We offer a competitive base salary, bonus incentives, and comprehensive benefits to support your holistic well-being. Join us in shaping the future of customer experience at American Express.
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Expert
1 week ago
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Customer Support Specialist
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