Customer Experience Expert

6 days ago


Gurgaon, Haryana, India Cars24 Full time

About the Role

Cars24 is seeking a highly motivated and customer-orientated Contact Centre Specialist to join our team. As a Contact Centre Specialist, you will play a vital role in delivering exceptional customer experiences and driving sales conversions.

Key Responsibilities

  1. Customer Service: Provide world-class customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  2. Sales Conversations: Engage with customers to understand their needs, provide product information, and facilitate sales conversations.
  3. Process Management: Collaborate with the customer operations team to ensure seamless car preparation and delivery.
  4. Continuous Improvement: Contribute to the development of customer-facing processes and identify opportunities for growth and improvement.

Requirements

  • Minimum 2-3 years sales experience in a contact centre or retail environment.
  • Customer champion outlook, prioritizing customer satisfaction above all else.
  • Ability to work in a fast-paced environment, think critically, and adapt to changing circumstances.

What We Offer

  • Competitive full-time salary above market rates.
  • Ground-up opportunity to build a successful business and shape the strategic direction of the market.
  • A fun and energetic team environment with a 'can-do' attitude.


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