Travel Experience Expert
2 weeks ago
Unlock the Power of Exceptional Travel Experiences
At American Express, we're committed to delivering world-class customer experiences. As a Platinum Travel Consultant, you'll play a crucial role in crafting unforgettable journeys for our discerning clients. With a passion for the finer things in life, you'll possess an encyclopedic knowledge of luxury travel, destinations, and lifestyle choices.
About the Role
As a member of our team, you'll be responsible for providing personalized travel recommendations, booking exceptional experiences, and ensuring seamless customer interactions. Your expertise will focus on delivering tailored solutions that exceed our clients' expectations, whether it's a once-in-a-lifetime adventure or a relaxing escape.
Key Responsibilities
- Collaborate with clients to understand their unique preferences and create bespoke travel experiences
- Develop in-depth knowledge of luxury travel products, services, and value propositions
- Stay up-to-date on industry trends, destinations, and supplier offerings to provide informed recommendations
- Manage client relationships and ensure exceptional service through every interaction
Requirements
- 3-5 years of experience in customer service, travel sales, and hotel & concierge
- Graduate with excellent oral and written communication skills in English
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
What We Offer
- Competitive base salaries and bonus incentives
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements
- Generous paid parental leave policies
- Free access to global on-site wellness centers and confidential counseling support
About American Express
We're an equal opportunity employer, committed to creating an inclusive and diverse work environment. Join our team and be part of a global community that values excellence, integrity, and customer satisfaction.
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