Global Business Travel Onboarding Specialist
2 weeks ago
About This Role
At American Express Global Business Travel, we're looking for a skilled Global Business Travel Onboarding Specialist to join our team. As a key member of our client onboarding process, you will play a critical role in ensuring seamless travel program implementations for our clients.
Key Responsibilities
- Be client-facing and help clients onboard their travel programs with GBT.
- Build and maintain detailed project plans on applicable projects.
- Work closely with other teams such as Service Delivery, Commercial, Product Development, Support.
- Coordinate discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrollments.
- Configure, test, and conduct troubleshooting of sites, including travel policy, pricing, and PNRs.
- Supply best practices to improve quality, standardization, and documentation of implementations globally.
- Ability to collaborate with team members and business partners across global Amex GBT locations.
- Contribute to Departmental metrics/goals.
- Update management of implementation status on a weekly basis and participate in weekly team meetings.
- Act as a subject matter expert.
- Collaborate with Product Development to resolve feasibility of new vendor offerings.
What We're Looking For
- Clear communication skills, able to handle a client call in English.
- Ability to think analytically & conceptually.
- Ability to work independently whilst contributing to the overall team objectives.
- Previous experience of Project Management desired.
- Ability to get results in a P/L environment.
- Must have knowledge of corporate travel.
- Time management/organizational & change leadership skills.
- Excellent relationship management and communication skills (both written and verbal).
- PC skills/applications.
- Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
- Capacity to work virtually and strong organizational skills.
- Tenacious – ability to inspire change in the face of possible resistance.
- Problem solving & Decision Making.
- Identification and customer concern of critical issues (including discrepancies between global contracts and local needs).
- Ability to cross communicate in a matrix environment (testing of site – decision tree).
- Consult & resolve cycle of implementation plan with customers and internal GBT teams.
- Resolve & escalate delays during implementation cycle, with final launch decision.
- Consult on & provide technical support on specifications for implementation.
- Prioritization of workload.
Location
Gurgaon, India
The #TeamGBT Experience
At Amex GBT, we strive to champion Diversity, Equity, and Inclusion in every aspect of our business. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. We offer flexible benefits tailored to each country, travel perks, opportunities to develop the skills you want, and wellbeing resources to support mental and emotional health for you and your immediate family.
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