Global Business Travel Onboarding Specialist
1 day ago
About This Role
At American Express Global Business Travel, we're looking for a skilled Global Business Travel Onboarding Specialist to join our team. As a key member of our client onboarding process, you will play a critical role in ensuring seamless travel program implementations for our clients.
Key Responsibilities
- Be client-facing and help clients onboard their travel programs with GBT.
- Build and maintain detailed project plans on applicable projects.
- Work closely with other teams such as Service Delivery, Commercial, Product Development, Support.
- Coordinate discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrollments.
- Configure, test, and conduct troubleshooting of sites, including travel policy, pricing, and PNRs.
- Supply best practices to improve quality, standardization, and documentation of implementations globally.
- Ability to collaborate with team members and business partners across global Amex GBT locations.
- Contribute to Departmental metrics/goals.
- Update management of implementation status on a weekly basis and participate in weekly team meetings.
- Act as a subject matter expert.
- Collaborate with Product Development to resolve feasibility of new vendor offerings.
What We're Looking For
- Clear communication skills, able to handle a client call in English.
- Ability to think analytically & conceptually.
- Ability to work independently whilst contributing to the overall team objectives.
- Previous experience of Project Management desired.
- Ability to get results in a P/L environment.
- Must have knowledge of corporate travel.
- Time management/organizational & change leadership skills.
- Excellent relationship management and communication skills (both written and verbal).
- PC skills/applications.
- Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
- Capacity to work virtually and strong organizational skills.
- Tenacious – ability to inspire change in the face of possible resistance.
- Problem solving & Decision Making.
- Identification and customer concern of critical issues (including discrepancies between global contracts and local needs).
- Ability to cross communicate in a matrix environment (testing of site – decision tree).
- Consult & resolve cycle of implementation plan with customers and internal GBT teams.
- Resolve & escalate delays during implementation cycle, with final launch decision.
- Consult on & provide technical support on specifications for implementation.
- Prioritization of workload.
Location
Gurgaon, India
The #TeamGBT Experience
At Amex GBT, we strive to champion Diversity, Equity, and Inclusion in every aspect of our business. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. We offer flexible benefits tailored to each country, travel perks, opportunities to develop the skills you want, and wellbeing resources to support mental and emotional health for you and your immediate family.
-
Onboarding Program Manager
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled Onboarding Manager to join our team at American Express Global Business Travel. As an Onboarding Manager, you will be responsible for ensuring a seamless onboarding experience for our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesDevelop and implement onboarding...
-
Business Analyst
1 week ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a talented Business Analyst - Travel Consulting to join our Data Analytics team. As a key member of our team, you'll play a crucial role in supporting the data and analytical needs of our Travel Consulting Projects.Key Responsibilities:Support multi-work stream engagements, prioritize client...
-
Financial Planning Specialist
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a skilled Financial Planning Specialist to support our business in achieving strategic objectives and building shareholder value. The ideal candidate will provide decision support financial planning and forecasting, month-end accounting support, and monthly results analysis.Key...
-
Financial Planning and Analysis Specialist
1 week ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a skilled Financial Planning and Analysis Specialist to join our team. In this role, you'll play a key part in supporting our business in achieving strategic objectives and building shareholder value.Key Responsibilities:Prepare annual expense and capital expenditure operating budget (AOP) and...
-
Global Workforce Realtime Analyst
4 days ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we strive to create a dynamic and inclusive work environment where our colleagues can grow and thrive. As a Global Workforce Realtime Analyst, you will play a pivotal role in shaping our contact centre operations. Your primary responsibility will be to provide expert advice to our operational teams on resource and...
-
Global Workforce Realtime Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeJob Title: Global Workforce Realtime AnalystAt American Express Global Business Travel, we're committed to helping our colleagues achieve success and thrive in a collaborative culture. As a Global Workforce Realtime Analyst, you'll play a vital role in the Amex GBT Contact Centres, providing key assistance in day-to-day operations.Key...
-
Global Financial Strategist
1 day ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're driven by a passion for innovation and a commitment to making a positive impact on our industry.The primary goal of this role is to provide strategic financial planning and analysis support to the business, helping to drive growth and profitability.Key Responsibilities:Develop and maintain financial models...
-
Business Consultant
2 days ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeData Analyst Role A Data Analyst role in the Global Business Travel sector requires analytical skills, business acumen, and effective communication. In this position, you will be working with stakeholders across the company to understand complex business needs and develop solutions. Your expertise in data analysis will enable you to make informed...
-
Business Intelligence Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're committed to helping our clients achieve success through data-driven insights. As a Business Intelligence Analyst, you'll play a critical role in supporting our data analytics team and driving business growth.Key Responsibilities:Support multi-work stream engagements and prioritize client requests using...
-
Travel RFP Specialist
2 weeks ago
Gurgaon, Haryana, India Synergy Plus Business Consulting Group Full timeJob Title: Travel RFP SpecialistWe are a leading recruitment partner for various reputed MNCs and Indian Corporates engaged in various sectors on a PAN India basis for over a decade. Our client is seeking a suitable profile for a large client as per the below given details.Job Description:IntroductionOur client is a leading company in the industry, with a...
-
Global Workforce Realtime Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled Global Workforce Realtime Analyst to join our team at American Express Global Business Travel. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our contact centres.Key ResponsibilitiesPlan and implement real-time game plans to optimize workforce...
-
Global Workforce Realtime Data Analyst
1 day ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions.Role OverviewWe're seeking a highly skilled Global Workforce Realtime Analyst to join our team.Key ResponsibilitiesProvide strategic support to the contact center management team in planning and...
-
Corporate Strategy Specialist
2 weeks ago
Gurgaon, Haryana, India TBO Full timeCorporate Strategy Specialist - Global Travel DistributionTBO is a global platform that simplifies buying and selling travel needs across the world. Our proprietary technology platform connects travel buyers and suppliers at scale, addressing the complex demands of global travel.We are the emerging leaders in technology-led end-to-end travel management in...
-
Senior Business Intelligence Manager
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a talented Senior Business Intelligence Manager to join our team. As a key member of our Enterprise Data Management organization, you'll be responsible for leading a team of engineers and creating technical solutions to drive business growth.Key Responsibilities:Manage and lead a team of engineers...
-
Business Intelligence Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAbout the RoleAt American Express Global Business Travel, we're committed to helping our clients achieve success through innovative solutions and exceptional service. As a Consulting Analyst, you'll play a critical role in supporting our Data Analytics team, driving business growth, and delivering high-quality results.Key ResponsibilitiesSupport multi-work...
-
Senior Business Operations Manager
2 days ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a Senior Business Operations Manager to join our team. As a key member of our operations team, you will be responsible for supervising assigned team members, including goal setting, team building, and performance management. You will also be responsible for training and professional development of...
-
Business Intelligence Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a talented Business Intelligence Analyst to join our Data Analytics team. As a key member of our team, you'll play a crucial role in supporting the data and analytical needs of our Travel Consulting Projects.Key Responsibilities:Interpret complex data to create insightful recommendations for...
-
Senior Business Analyst
1 week ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're looking for a skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for supervising assigned team members, including goal setting, team building, and performance management. You will also be responsible for training and professional development of subordinate...
-
Business Intelligence Developer
1 week ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAt American Express Global Business Travel, we're on a mission to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a BI Developer, you'll play a key role in helping us achieve this mission by translating complex business needs into effective visualizations and actionable insights using...
-
Financial Planning and Analysis Specialist
4 days ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeFinancial Planning and Analysis RoleAt American Express Global Business Travel, we're looking for a talented Financial Planning and Analysis professional to support our business in achieving strategic objectives.The primary goal of this role is to provide decision support financial planning and forecasting, month-end accounting support, and monthly results...