Client Success Specialist

1 month ago

Gurgaon, Haryana, India Gartner Full time
About the Role:

The Client Success Specialist plays a critical role in directly working with Gartner's clients and prospects to address their needs and problems. This involves understanding and surfacing clients' business priorities, breaking down challenges, applying logic, and identifying effective ways to support the client.

Key Responsibilities:
  • Providing a central point of contact for clients and prospective clients to submit requests and issues via phone, email, or web.
  • Actively supporting Sales and Marketing teams in selling, serving, and marketing to existing and prospective clients.
  • Managing and analyzing inbound volume by documenting and tracking requests or issues via case management technology.
  • Actively supporting services teams in engaging and retaining existing clients by prioritizing and resolving issues.
  • Helping educate clients and prospects about Gartner's website, services, and organization.
  • Improving processes and innovating by identifying root causes of client issues, suggesting best solutions, creating new processes, and collaborating with BUs to implement solutions.
  • Executing against and resolving broader product and service inquiries.
  • Assisting conferences groups with inbound support for ensuring users can attend conferences without issues.
  • Assisting Interactive Client Services Management in documenting, tracking, and analyzing request trends, issues with inbound processes, request fulfillment metrics, and inbound volume patterns to improve service execution.
Requirements:
  • 1-5 years of relevant professional experience in customer services.
  • Superior customer service ethic.
  • Willingness to work in shifts.
  • Superior interpersonal skills.
  • Problem-solving, issue-resolution skills, and ability to improve processes and implement practical solutions collaboratively with multiple BUs.
  • Proven track record of success fueled by a passion for delivering value to clients.
  • Exceptional communication, collaboration, prioritization, problem-solving, critical thinking, and influencing skills.
What We Offer:
  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP).
  • Collaborative, team-oriented culture that embraces diversity.

#L1-SG3

Who We Are:

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference.

What Makes Gartner a Great Place to Work:

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What We Offer:

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

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