Customer Success Associate
3 weeks ago
Location: Gurgaon (Work from Office)
Shift: Rotational (24x7 for both males and females)
Salary Range: 35,000 50,000 CTC
Experience Required: Minimum 1 year in Fintech/BFSI
Education: Graduate in any field
We are seeking a highly skilled Fintech Customer Success Specialist to manage international client relationships in a fast-paced environment. The ideal candidate will possess excellent communication skills, with the ability to resolve issues and provide outstanding support to clients, primarily from North America. This role requires dedication, ownership, and a strong focus on maintaining Customer Satisfaction (CSAT).
Key Responsibilities- Respond quickly and accurately to customer inquiries through various communication channels.
- Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
- Own and resolve customer concerns, ensuring thorough follow-up and timely resolution.
- Communicate professionally with native English-speaking clients to deliver a superior experience.
- Offer end-to-end resolution of issues with clear, polite, and professional communication.
- Near-native fluency in English, with excellent grammar, syntax, and vocabulary.
- Neutral or minimal accent to ensure smooth interaction with international clients.
- Exceptional verbal and written communication skills suitable for business-level interactions.
- Ability to manage customer queries and foster strong client relationships.
- Graduate in any discipline.
- Minimum 1 year of experience in the Fintech or BFSI sector.
- HR Interview
- Operations/Client Interview
- Versant Test (to assess communication skills)
- Cab Facility: Provided within a 20 km radius of the office.
- Interview Mode: Virtual for HR and Client rounds (Face-to-Face, if required).
- Work Mode: Work from Office
This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fast-paced setting, we invite you to apply.
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India VLead Full time**Job Title:** Customer Success AssociateWe are seeking a highly skilled Customer Success Associate to join our team at VLead. As a Customer Success Associate, you will be responsible for handling queries raised by our customers in Australia.**Key Responsibilities:**Handle customer inquiries and provide timely solutions.Develop strong communication skills to...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Recruiting India Full timeJob Title: Customer Success AssociateJob Summary:We are seeking a Customer Success Associate to handle customer queries in English, Spanish, or French. This role involves providing excellent customer support, efficiently resolving queries, and ensuring customer satisfaction in the respective language.Key Responsibilities:Manage inbound and outbound customer...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Recruiting India Full timeJob Title: Customer Success Associate (English / Spanish / French) Siemens Salary: Tier 1: Upto 35000 CTC (Hindi/English) Tier 2: Upto 50000 CTC (French/Spanish)Shift: 24/7 Rotational Shift 5 days working 2 weekly offLocation: Gurgaon*Job Summary*: We are seeking Customer Success Associates to handle customer queries in English Spanish or French. This role...
-
Customer Success Associate
2 weeks ago
Gurgaon, Haryana, India EXLY Full timeAbout Exly:We are a cutting-edge business platform built for knowledge professionals, coaches, and course creators to start, sell, market, and manage their programs. Our solutions empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently.We are looking for a Customer Success...
-
Customer Success Associate
3 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: GGN LOP Customer Support ExecutiveAbout the RolePranam Recruiters seeks a highly skilled Customer Success Associate to join our team. As a key member, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Responding to customer inquiries and resolving...
-
Customer Success Associate Role
3 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeCustomer Success Associate RoleWe are seeking a highly skilled Customer Success Associate to join our team at Pranam Recruiters. As a key member of our customer success team, you will be responsible for handling customer queries, maintaining high levels of customer satisfaction, and providing end-to-end resolution to customer issues.RequirementsEnglish:...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Nexgenhiringexperts Full timeJob Description: Customer Success AssociateLocation: Gurgaon (Work from Office)Shift: Rotational (24x7 for both males and females)Salary Range: CTCExperience Required: Minimum 1 year in Fintech/BFSIEducation: Graduate in any fieldProcess Type: InternationalJob OverviewWe are looking for a Customer Success Associate to manage international customer...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India EXLY Full timeAbout Exly:We are a cutting-edge SaaS company revolutionizing the way Coaches & Trainers operate and thrive in today's digital landscape. Our mission is to empower these professionals to streamline their operations, enhance productivity, and achieve their business goals more efficiently.As a Customer Success Associate, you will play a crucial role in helping...
-
Customer Success Associate
3 weeks ago
Gurgaon, Haryana, India VLead Full timeAt VLead, we are seeking a skilled Customer Success Associate to handle queries from our international customers.The ideal candidate will have excellent communication skills in English and experience in customer handling.Key responsibilities include:Handling customer inquiries via phone or emailResolving customer complaints in a timely and professional...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob DescriptionAt Pranam Recruiters, we are seeking a highly skilled Customer Success Associate to join our team. The ideal candidate will have a strong background in the Fintech industry, with a minimum of 1 year of experience in handling customer queries and maintaining high levels of customer satisfaction.Key ResponsibilitiesHandling customer inquiries...
-
Customer Success Associate GGN-BL
1 month ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: Customer Success Associate GGN-BLJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. The successful candidate will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: Customer Success Associate - Fintech ExpertJob Summary: We are seeking a highly skilled Customer Success Associate to join our team at Pranam Recruiters. The ideal candidate will have a strong background in Fintech and excellent communication skills.Key Responsibilities:Handle customer queries and provide timely resolutionsMaintain high CSAT...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: Customer Success AssociateJob Summary: We are seeking a highly motivated and experienced Customer Success Associate to join our team at Pranam Recruiters. The ideal candidate will have a strong background in Fintech and BFSI industries, with a minimum of 1 year of experience in handling customer queries, maintaining CSAT, and providing end-to-end...
-
Customer Success Associate
3 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: Customer Success AssociateWork Mode: Remote Work OpportunityProcess: International ProcessLocation: GlobalRoles and Responsibilities:Handle customer queries and provide efficient solutionsMaintain customer satisfaction through effective communicationAssist in resolving issues related to product or service usageWork in a fast-paced environment...
-
Customer Success Advocate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeCustomer Success RoleWe are seeking a dynamic individual to join our team as a Customer Success Associate. This role will provide an opportunity to work in a fast-paced sales-driven environment while ensuring exceptional customer service.Key Responsibilities:Guide customers through their journey to success with our products and services.Build and maintain...
-
Customer Success Advocate
3 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeWe are seeking a highly motivated and experienced Customer Success Associate to join our team at Pranam Recruiters. As a Customer Success Associate, you will be responsible for handling customer queries, maintaining CSAT, taking accountability, and providing end-to-end resolution. Key Requirements:1 year of experience in the Fintech/BFSI industry is...
-
Customer Success Advocate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeCustomer Success Associate Job DescriptionAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at Pranam Recruiters. As a key member of our sales-driven environment, you will be responsible for ensuring exceptional customer service and driving client satisfaction and success.Key...
-
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title:Customer Success Associate Domestic Process ExpertJob Summary:We are seeking a highly skilled Customer Success Associate to join our team. The successful candidate will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer satisfaction by...
-
Customer Success Specialist
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeCustomer Success Associate RoleWe are seeking a highly skilled Customer Success Associate to join our team at Pranam Recruiters. As a key member of our customer support team, you will be responsible for handling customer queries, maintaining high levels of customer satisfaction, and providing end-to-end resolution to customer issues.Key...
-
Customer Success Associate
4 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob SummaryWe are seeking a highly skilled Customer Success Associate to join our team at Pranam Recruiters. The ideal candidate will have a strong background in customer service and experience working in the fintech/BFSI industry.Key ResponsibilitiesHandling customer queries and providing end-to-end resolutionMaintaining high customer satisfaction ratings...