Customer Success Professional
7 days ago
Cultivate strong relationships with top-tier clients and drive customer satisfaction through a comprehensive customer success strategy, aligned with Cogoport's objectives.
Responsibilities:
- Develop and implement a customer success strategy, ensuring alignment with company objectives.
- Proactively identify and address customer concerns, minimizing churn and maximizing customer lifetime value.
- Lead a team of customer success specialists, providing mentorship, training, and performance management.
- Manage the Sales team for the Long-Tail customer segment, ensuring adherence to Sales processes and scripts.
- Deliver exceptional outcomes for customers and the company through expertise in CRM, presentations, and negotiations.
Skills and Qualifications:
- 3-5 years of team lead experience in Customer Success, Telesales, or Inside Sales in B2B organizations.
- Familiarity with working in CRMs.
- Expertise in end-to-end project delivery, onboarding, product demos, churn control, renewals, and adoption.
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