Customer Success Associate

3 weeks ago


Gurgaon, Haryana, India EXLY Full time
{"title": "Customer Success Role at Exly", "description": "About Exly

Exly is a cutting-edge business platform designed for knowledge professionals, coaches, trainers, and course creators to launch, sell, market, and manage their programs.

We are a Y-Combinator backed start-up with funding from top VC funds in India, founded by IIT Kharagpur and IIM Calcutta alumni.

Key Responsibilities
  • Understand customer needs and help them maximize Exly's offerings
  • Ensure customer retention and growth
  • Provide valuable insights from customer interactions to support product development
  • Set up processes and systems for customer support
  • Resolve customer requests and complaints efficiently
Requirements
  • Strong interpersonal skills and ability to build strong relationships
  • Experience in setting up customer success systems and processes
  • Analytical skills to identify root causes and solve problems systematically
  • Active listening and self-driven skills
Benefits

We are using technology to solve exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you.

  • Hybrid and flexible working hours
  • Collaborative culture
  • Vibrant and entrepreneurial work culture
  • Healthcare insurance
  • Career Growth opportunities
", "lang_code": "en"}

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