Customer Success Professional

1 week ago


Gurgaon, Haryana, India FieldAssist Full time

About Customer Success at FieldAssist

FieldAssist is a leading SaaS technology platform that transforms route-to-market capabilities of Consumer Packaged Goods (CPG) companies across the value-chain. As a Customer Success Professional, you will play a crucial role in helping our clients achieve their business goals by providing exceptional customer experience and support.

Key Responsibilities

• Work closely with external and internal stakeholders to ensure smooth and timely project execution
• Conduct in-depth training sessions for client project stakeholders on using the FieldAssist platform
• Assist with high-severity requests or issue escalations as needed
• Guide clients on product features and how to use them
• Drive client scale-ups to reach enterprise-level penetration
• Update clients about new feature developments and enhancements according to client business requirements
• Monitor user product adoption and usage
• Configure and demonstrate the product to clients pre-execution, if needed
• Ensure customer satisfaction and build strong customer relationships

Requirements

• Engineering graduates with 0-2 years of experience
• Excellent verbal and written communication and presentation skills
• Ability to multi-task and work in a challenging fast-paced environment
• Go-getter attitude and strong work ethic
• Proficient in MS Excel and PowerPoint
• Excellent problem-solving skills, attention to detail, and solution-oriented attitude
• Enthusiasm about technology with demonstrated technical aptitude

Who We're Looking For

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you have a strong background in engineering and excellent communication skills, we'd love to hear from you.

Know Your Leader

Our team is led by experienced professionals who are dedicated to helping our clients succeed. Paramdeep Singh Anand, our CEO, has a proven track record of success in the technology industry, and Chitransh Jain, our Client Success Head, has a strong background in customer success and experience working with clients in the CPG industry.



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