Customer Success Manager

6 days ago


Gurgaon, Haryana, India Cogoport Full time
Customer Success Professional

Cogoport is seeking a seasoned Customer Success professional to lead day-to-day engagements with top-tier clients across the region. This role involves cultivating and nurturing strong relationships with a diverse clientele, ensuring their satisfaction and loyalty to Cogoport's services and products.

Key Responsibilities
  • Develop and implement a comprehensive customer success strategy aligned with the company's objectives.
  • Proactively identify and address customer concerns, minimizing churn and maximizing customer lifetime value.
  • Lead a team of customer success specialists, providing mentorship, training, and performance management.
  • Manage the Sales team for the Long-tail customer segment.
  • Adhere to Sales processes, scripts, and Product to deliver CX and sustain good customer retention.
  • Utilize expertise in CRM, presentations, and negotiations to deliver exceptional outcomes for both customers and the company.
Requirements
  • 3-5 years of team lead experience in Customer Success, Telesales, or Inside Sales in B2B organizations.
  • Familiarity with working in CRMs.
  • Expertise in end-to-end project delivery, onboarding, providing product demos, churn control, renewals, and adoption.
Cogoport's Core Values
  • Intrapreneurship: At Cogoport, you own and drive projects forward, with complete flexibility and freedom to take up new initiatives that benefit the customer.
  • Customer Centricity: Our customers are at the heart of all that we do. Understanding their perspective collectively is key to our success.


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