Assistant Customer Relationship Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Assistant Customer Relationship Manager

This role is focused on maintaining and building relationships with the entire customer base assigned.

The ideal candidate will be responsible for ensuring constant engagement with customers during the life cycle and moments of planned spontaneity. This includes executing planned wow moments at important stages in the customer lifecycle like welcome, agreement, and handover of possession.

In addition to customer satisfaction and high service quality standards, the successful candidate will also be responsible for consistency in experience backed up by constant monitoring and necessary enhancements.

This position requires close collaboration with internal partners and middle office teams for process improvement and updating MIS report logic's.

Key responsibilities include demand generation, cheques validation, sales order generation, customer master, material, debit & credit note creation.

The ideal candidate will have experience handling customers of Lawns & Beyond project containing entire customer data base.

Strong communication skills are required to attend to customers visiting HO with their queries to resolve and ensure 100% satisfactory results with adequate resolution to the query.

Required Skills:

  • Experience in customer relationship management
  • Excellent communication and interpersonal skills
  • Able to work in a team environment
  • Familiarity with CRM software
  • Basic knowledge of business operations

Benefits:

  • Opportunity to work with a leading organization
  • Competitive salary package
  • Chance to develop your skills and career
  • Friendly and dynamic work environment

Others:

  • Immediate to 30 days notice period
  • Location: Bangalore - Whitefield (wfo)

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