Customer Relationship Management Manager

3 weeks ago

Bengaluru, Karnataka, India Srishti Fine Jewelry Full time
We're Hiring: CRM Associate Location: Bangalore, Karnataka Company: Srishti Fine Jewelry At Srishti Fine Jewelry, we believe that jewelry is more than adornment — it's emotion, memory, and legacy.

With 28 years of craftsmanship and a modern approach to luxury retail, we pride ourselves on creating meaningful connections with our customers.

We're looking for a CRM Associate (if you're based in Bangalore) to help us nurture these relationships and deliver a personalized brand experience that goes beyond transactions.

About the Role: As our CRM Associate, you'll be the bridge between Srishti and its valued customers.

Your role will focus on customer relationship management through data-driven strategies, personalized communication, and thoughtful engagement initiatives.

You'll ensure every interaction reflects the warmth, exclusivity, and creativity that define Srishti.

Key Responsibilities: Manage and update the customer database, ensuring accuracy and segmentation Design and execute personalized communication campaigns (Whats App, Email, SMS)Support loyalty programs, festive gifting, and exclusive customer experiences Coordinate with sales and marketing teams to align customer outreach with brand campaigns Track customer purchase patterns and generate insights for retention and cross-selling Assist with customer feedback collection and implement improvement strategies Support store events, exhibitions, and boutique experiences with targeted invitations and follow-ups Prepare CRM performance reports and highlight areas of growth What We're Looking For: Bachelor's degree in Marketing, Business Administration, or related field1–3 years of CRM, marketing, or customer engagement experience (retail/luxury preferred)Strong interpersonal and communication skills Proficiency in CRM tools, MS Excel, and data handling Creative thinker with an eye for detail and personalization Passion for jewelry, fashion, or luxury lifestyle is a plus What You'll Get: Salary: Competitive (₹6 LPA onwards, depending on experience)Be part of a growing legacy brand with modern ambitions Opportunity to shape customer experiences in the luxury jewelry space A collaborative, supportive work environment To Apply: Send your resume + a short note to sudha@srishtijewels.in Subject: "CRM Associate – Your Name"

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