Customer Relationship Management

7 days ago

Bengaluru, Karnataka, India Ivy Homes Full time

- End-to-End Transaction Handling: Take ownership of projects from initiation to completion, ensuring all customer requirements are met and projects are executed seamlessly.

- Loan Processing Support: Assist customers in processing loans, providing guidance and support by being a bridge between the customers and the Banks.

- Communicating with clients: Communicate with clients, both verbally and in writing, to understand their needs, provide updates, and address any concerns promptly.

- Data Management: Maintain accurate and up-to-date records of customer interactions and project progress in the CRM system.

- Collaboration with clients: Collaborate with internal teams to ensure all customer needs are met and projects are executed efficiently.

- Customer Satisfaction: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.

WHAT DO YOU NEED TO BRING TO THE TABLE?

- Years of Experience: While prior experience in a similar role in the real estate industry is preferred, it's not mandatory.

- Experience in customer relationship management and loan processing is a plus.

- Preferred 1-5 years of experience.

- Communication Skills: Proficiency in English is essential, and knowing Hindi or any one other language is an advantage.

- Strong verbal and written communication skills are crucial for effective customer interactions and project management.

- Organisational Skills: Good organisational skills to manage projects and customer data efficiently.

- Quick Learner: The ability to learn and adapt to new CRM systems and processes.

- Team Player: The ability to work collaboratively with multiple stakeholders to ensure customer needs are met.

- Detail-oriented: A keen eye for detail to maintain accurate customer records and project documentation.

- Customer-Centric: A commitment to providing excellent service and ensuring customer satisfaction (ref:iimjobs.com)

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