Customer Relationship Manager

3 days ago

Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 72,00,000 - ₹ 84,00,000

Job Overview

We are seeking an experienced Assistant CRM Manager to join our organization. This role will be responsible for fostering and maintaining relationships with our entire customer base, ensuring consistent engagement and high service quality standards.

  • Build and maintain strong relationships with the assigned customer base.
  • Ensure ongoing engagement with customers throughout their lifecycle and moments of unplanned interactions.
  • Responsible for delivering exceptional customer satisfaction and upholding high service quality standards - Consistency in experience backed by continuous monitoring and necessary enhancements.
  • Maintain accurate MIS records and collaborate closely on the preparation of final reports.
  • Work effectively with internal partners and middle office teams to enhance processes and update MIS report logic.
  • Responsible for generating demand, validating cheques, creating sales orders, managing customer masters, materials, debit & credit notes.
  • Handle customers associated with the Lawns & Beyond project, encompassing the entire customer database.
  • Attend to customer queries at HO and ensure 100% satisfaction through adequate resolution.

Key Skills and Qualifications:

  • Strong relationship-building and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving and analytical skills.
  • Proficiency in data analysis and reporting.
  • Strong attention to detail and organizational skills.

Benefits and Growth Opportunities:

  • A competitive compensation package and benefits.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement and growth.

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to reviewing your application and discussing this opportunity further.

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