High-Level Client Service Director
4 weeks ago
Client Service Overview
We are seeking a seasoned professional to lead our Client Service team. As a key member of our Asset Servicing, Client Experience team, you will be responsible for ensuring smooth service delivery for our global clients.
Key Responsibilities
- Monitor client service delivery and identify opportunities for improvement.
- Support Relationship Managers in client account setup and governance.
- Collaborate with Relationship Managers to manage client fee pricing.
- Engage with clients and internal stakeholders to identify revenue leakage.
- Act as escalation contact for clients and resolve complex issues.
- Develop and maintain policies and procedures for the team.
- Recruit, direct, and motivate staff to drive individual and team performance.
Requirements
- Bachelor's degree or higher.
- 10+ years in investment banking.
- 3+ years people management experience.
- Experience interacting with global clients preferred.
- Proactive and focused attitude with ability to meet deadlines.
About BNY
At BNY, we empower our employees to grow and succeed. We are a leading global financial services company, touching nearly 20% of the world's investible assets. Our culture speaks for itself, with awards like America's Most Innovative Companies, Fortune, 2024.
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