High-Level Client Service Director

4 weeks ago


Pune, Maharashtra, India BNY Full time

Client Service Overview

We are seeking a seasoned professional to lead our Client Service team. As a key member of our Asset Servicing, Client Experience team, you will be responsible for ensuring smooth service delivery for our global clients.

Key Responsibilities

  • Monitor client service delivery and identify opportunities for improvement.
  • Support Relationship Managers in client account setup and governance.
  • Collaborate with Relationship Managers to manage client fee pricing.
  • Engage with clients and internal stakeholders to identify revenue leakage.
  • Act as escalation contact for clients and resolve complex issues.
  • Develop and maintain policies and procedures for the team.
  • Recruit, direct, and motivate staff to drive individual and team performance.

Requirements

  • Bachelor's degree or higher.
  • 10+ years in investment banking.
  • 3+ years people management experience.
  • Experience interacting with global clients preferred.
  • Proactive and focused attitude with ability to meet deadlines.

About BNY

At BNY, we empower our employees to grow and succeed. We are a leading global financial services company, touching nearly 20% of the world's investible assets. Our culture speaks for itself, with awards like America's Most Innovative Companies, Fortune, 2024.



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