
Client Growth Specialist
2 weeks ago
Job Title: Client Growth Specialist
We are seeking a skilled and experienced professional to join our team as a Client Growth Specialist. In this role, you will be responsible for driving customer success and growth across various industries.
About the JobThe primary goal of this position is to build and maintain strong relationships with our clients, identifying opportunities for growth and expansion. You will work closely with our sales and marketing teams to develop strategic plans that drive revenue growth and enhance customer satisfaction.
Responsibilities- Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
- Collaborate with Account management teams to secure contract renewals.
- Assist in identifying opportunities for expanding usage across the customer's organization.
- Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.
To be successful in this role, you will need:
- A minimum 5 years of experience in customer success/project management role with a proven track record of success, particularly in managing major accounts.
- Technical experience in the cybersecurity field with good analytical and project management skills.
- A proactive approach to problem-solving with the ability to make independent decisions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Ability to multi-task and thrive in a fast-paced environment.
We offer a dynamic and supportive work environment, competitive compensation packages, and opportunities for growth and development.
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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