Senior Customer Experience Manager, Technical Support

We are seeking an experienced Manager to lead and manage a high-performing technical support team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will...

Senior Customer Support EngineerThe Senior Customer Support Engineer will serve as the primary point of contact for advanced technical support queries, ensuring prompt resolution of high-priority issues. This role involves leading root cause analysis efforts and collaborating with cross-functional teams to drive permanent fixes and continuous...

About the RoleAs our Senior Customer Support Manager, you'll be the front line of support for our growing community of scholarly publishers, societies, associations, and conferences. You will lead and evolve our support function to ensure clients receive timely, empathetic, and technically sound assistance. You'll be instrumental in building a high-touch,...

Job SummaryAs a Senior Technical Support Engineer, you will play a critical role in delivering exceptional technical support to our valued customers. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.About the RoleThis is a senior-level technical support role that involves...

Job Description- Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.- Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.- Work towards resolving technical issues by providing step-by-step instructions, guiding customers through...

Department Customer Success Client Solutions Reports to Director VP of Customer Success About the Role We are looking for a Senior Technical Customer Success Manager to join our growing team This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions The ideal candidate will come from a strong...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

Job TitleWe are seeking a seasoned technical professional to join our team as a Senior Support Specialist. This role is responsible for providing exceptional 24x7 support to our customers, ensuring timely resolution of their technical issues.The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-centric...

Job Description">As a Senior Technical Customer Success Manager, you will be responsible for ensuring the successful adoption and value realization of our solutions. This role requires strong analytical skills, hands-on experience with SQL, Python or R, and expertise in dashboarding tools.">">Lead post-sale customer relationships as the primary technical...

Job Opportunity:We are seeking a seasoned leader to oversee and drive the growth of our customer support team. As a senior manager, you will be responsible for developing and implementing strategies that ensure world-class customer experience through technical expertise, data-driven decision-making, and operational excellence.Key Responsibilities:Lead a...