
Senior Customer Experience Director
5 days ago
Job Opportunity:
We are seeking a seasoned leader to oversee and drive the growth of our customer support team. As a senior manager, you will be responsible for developing and implementing strategies that ensure world-class customer experience through technical expertise, data-driven decision-making, and operational excellence.
Key Responsibilities:
- Lead a high-performing support team, driving strategy and ensuring operational efficiency.
- Develop and implement support processes and procedures to ensure seamless customer experiences.
- Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
- Drive customer satisfaction through proactive issue resolution and communication.
- Recruit, train, and mentor support team members to achieve exceptional performance.
Requirements:
- 10–15 years of experience in technical support/customer success, including 2+ years of leadership experience.
- Strong understanding of SaaS and enterprise technology (APIs, SSO, integrations).
- Proven leadership skills, customer-first mindset, and experience with support tools.
PREFERRED QUALIFICATIONS:
- Experience working in a fast-paced, dynamic environment.
- Ability to work independently and as part of a global team.
- Excellent communication, problem-solving, and analytical skills.
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