Senior Leader

2 days ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Director of Customer Support will be responsible for leading and developing a high-performing support team.

Key Responsibilities:
  1. Scale the support team to 200 globally, ensuring smooth operations.
  2. Design and implement hiring strategies and develop onboarding programs for new hires.
  3. Analyze KPIs and implement scalable solutions to improve team performance.
  4. Provide product feedback to engineering teams to reduce support interactions and improve resolution times.
Role Responsibilities

The successful candidate will lead and develop a distributed support team, collaborate with leadership to refine operating processes, oversee the design of training and metrics management programs at scale, and communicate effectively with executive leadership.

Requirements:
  • Leadership experience in customer support
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with executive leadership
  • Experience with team development and scaling
Benefits:

The successful candidate will have opportunities for career growth and professional development, as well as a competitive salary and benefits package.

What We Offer:

A dynamic and supportive work environment, opportunities for collaboration and growth, and a commitment to excellence in customer support.


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