Strategic Customer Experience Director

1 day ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Customer Experience Leader

We are seeking a seasoned Senior Customer Experience Leader to spearhead strategic initiatives that drive customer engagement and loyalty across emerging markets.

This is a high-visibility role requiring collaboration with cross-functional teams to deliver seamless customer experiences during major shopping events.

A strong focus on implementing innovative solutions will propel the success of this position.

About the Role
  • Develop a comprehensive customer experience roadmap for Amazon Emerging Markets
  • Identify and implement process improvements to enhance efficiency and reduce effort across multiple teams
  • Partner with global stakeholders to adapt solutions to suit emerging market customer needs
Requirements
  • 10+ years of experience in product management, product marketing, business development or technology
  • Proven ability to blend product and program management skills to execute strategic initiatives
  • Experience owning/driving roadmap strategy and definition
  • Experience with end-to-end product delivery
  • Experience using AI solutions to scale marketing through technology
Our Culture

We value diversity and inclusion. We welcome applications from qualified candidates who share our commitment to delivering exceptional customer experiences.



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