Customer Experience Manager

2 days ago

Bengaluru, Karnataka, India beBeeTransformative Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Program Director

We're seeking a Program Director to lead critical programs in Risk and Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution.

Key Responsibilities

* Design and execute end-to-end programs impacting regulatory compliance, customer trust, and experience.
* Drive AI transformation initiatives to achieve multifold efficiency in operations.
* Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery.
* Conduct deep-dive analyses on customer behavior and program effectiveness.
* Present strategic insights to senior leadership.
* Develop and track key metrics for efficiency and customer experience improvement.
* Lead process automation and optimization initiatives using AI tools.

BASIC QUALIFICATIONS

* 3+ years of program/project management experience.
* Advanced proficiency in Excel and SQL.
* Proven experience working cross-functionally with tech and non-tech teams.
* Track record of implementing data-driven process improvements.
* Strong experience in defining program requirements and metrics.

PREFERRED QUALIFICATIONS

* Experience presenting to senior leadership.
* Strong stakeholder management skills across organizational levels.
* Expertise in process design and project management.
* Understanding of regulatory frameworks in fintech.
* Familiarity with AI/ML applications in business processes.

About the Team

The team operates one of India's leading digital payment solutions, authorized by the Reserve Bank of India (RBI) to issue Prepaid Payment Instruments (PPI). As a regulated entity, we're at the forefront of India's digital payment revolution, enabling millions of customers to embrace digital transactions seamlessly. Our solution allows customers to add money via UPI, cards, netbanking, and cash, which can be seamlessly used on Amazon, popular apps (like Zomato, Uber), for UPI payments on QR codes, or bank transfers. We've achieved extraordinary 5X business growth in the last year, processing millions of transactions daily across diverse use cases.

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