Senior Technical Support Specialist

10 hours ago

Bengaluru, Karnataka, India beBeeTechnical Part time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Senior Technical Support Specialist

Are you a skilled technical professional looking for a challenging role where you can utilize your expertise to deliver exceptional customer experiences? Do you have a passion for troubleshooting and resolving complex technical issues?

We are seeking a highly motivated Senior Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in providing timely and effective solutions to our customers.

Responsibilities:

  • Deliver high-quality technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Document and maintain accurate records of customer interactions.
  • Stay up-to-date with the latest technologies and products to provide expert-level support.
  • Develop and maintain knowledge base articles and FAQs to support customer self-service.
  • Participate in continuous improvement initiatives to enhance the overall support experience.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in technical support or a related field.
  • Strong understanding of mobile-based technologies and their applications.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Knowledge of scripting languages such as Python or JavaScript is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter for consideration.

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