
Senior Operations Administrator
3 days ago
Job Overview
We are seeking a seasoned Operations Executive to administer and configure the ServiceNow platform, including GRC modules.
Main Responsibilities:
- Administer the ServiceNow platform, ensuring seamless functionality and performance.
- Configure GRC modules to meet organizational needs.
- Perform DevOps activities, including code deployments across environments.
- Develop and implement fixes for production defects.
- Monitor and manage ServiceNow integrations with external systems.
- Resolve ServiceNow incidents and provide root cause analysis.
- Maintain user roles, permissions, and platform stability.
- Support audits and compliance reporting.
- Ensure smooth platform upgrades and patches.
- Automate operational tasks to improve efficiency.
- Maintain detailed operational documentation and runbooks.
Required Qualifications:
- 5+ years of experience in ServiceNow administration.
- 2+ years of hands-on experience with ServiceNow GRC modules.
- Certifications (Mandatory):
ServiceNow CSA,
GRC: Integrated Risk Management (IRM) Fundamentals,
GRC: Integrated Risk Management (IRM) Implementation. - Experience in ServiceNow support & maintenance, including incident resolution.
- Proven experience with code deployments, integration monitoring, and defect fixes.
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes.
- Familiarity with ITIL processes and change management.
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.
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