Help Desk Specialist

2 weeks ago

Erode, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Job Title: Customer Support Representative

We are seeking an exceptional customer support representative to join our team.

  1. About Silvish:

    Silvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

  2. Responsibilities:

    • Make confirmation calls for address verification on COD/prepaid orders.
    • Manage end-to-end customer support, including responding to queries across phone, email, and social media.
    • Handle returns and exchanges with empathy and efficiency.
    • Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
    • Maintain accurate records of interactions and follow up with customers until resolution.
    • Collaborate with the operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
    • Be proactive in spotting patterns in customer queries and suggesting improvements.

  3. Requirements:

    • 1–2 years of customer support experience (D2C/e-commerce preferred).
    • Excellent communication skills in English and Hindi (written and verbal).
    • Strong problem-solving skills and ability to handle tough situations calmly.
    • Highly active, energetic, and empathetic — with a customer-first attitude.
    • Comfortable with phone support, email, and CRM tools.
    • Willing to work on-site, 6 days a week at our office.

  4. Why Join Us?

    • Be part of a high-growth D2C brand disrupting the jewelry space.
    • A culture that values ownership, creativity, and learning.
    • Exposure to both customer success and brand strategy.
    • Opportunity to grow with the company as we scale nationwide and globally.

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