
Service Desk Specialist
1 week ago
IT Support Role
","Job Overview:
","We are seeking a strong communicator to join our team as an IT support specialist. This role involves providing first-line technical support to end-users, logging service tickets, and resolving IT-related incidents.","Key Responsibilities:
","- Provide courteous and professional technical support to end-users.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
Required Skills:
","- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
What We Offer:
","A dynamic work environment that values innovation and teamwork.",-
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