
Help Desk Professional
6 days ago
We are seeking a skilled technical support specialist to provide first-level assistance to end-users via phone, email, and in-person.
- Assess and diagnose hardware, software, and network issues to deliver timely resolutions.
- Process incidents/service requests using a ticketing system for efficient tracking.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Required Skills and Qualifications:- Bachelor's degree in Computer Science or related field.
- Basic understanding of computer hardware, software, and networking concepts with up to 6 months experience.
- Familiarity with Windows and/or Mac operating systems.
- Knowledge of common office software applications (e.g., Microsoft Office Suite).
Candidate Profile:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Customer-oriented with a friendly demeanor.
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