Collection Operations Lead
5 hours ago
Job Overview:
Talent Ro is seeking an exceptional Senior Manager to join our team. As a key leader, you will be responsible for driving business growth through effective collection operations.
Responsibilities:
- Lead the development and implementation of collection strategies
- Train and develop team members
- Manage customer escalations
- Coordinate with lending channel partners
- Stay current with industry developments
- Regularly audit calls and communications
- Collaborate on curriculum development
- Plan and execute training workshops
- Deliver training through various methods
- Monitor call quality and implement metrics
Requirements:
- Minimum 5 years of experience in collection operations
- Strong leadership and communication skills
- Ability to analyze data and drive business decisions
What We Offer:
- Salary: $135,000 per annum
- Opportunities for career growth and professional development
- Dynamic work environment
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