Collection Operations Lead

5 hours ago


Gurgaon, Haryana, India Talent Ro Full time

Job Overview:

Talent Ro is seeking an exceptional Senior Manager to join our team. As a key leader, you will be responsible for driving business growth through effective collection operations.

Responsibilities:

  • Lead the development and implementation of collection strategies
  • Train and develop team members
  • Manage customer escalations
  • Coordinate with lending channel partners
  • Stay current with industry developments
  • Regularly audit calls and communications
  • Collaborate on curriculum development
  • Plan and execute training workshops
  • Deliver training through various methods
  • Monitor call quality and implement metrics

Requirements:

  • Minimum 5 years of experience in collection operations
  • Strong leadership and communication skills
  • Ability to analyze data and drive business decisions

What We Offer:

  • Salary: $135,000 per annum
  • Opportunities for career growth and professional development
  • Dynamic work environment


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