Senior Operations Manager for Customer Relations and Collections
6 days ago
We are seeking a highly skilled Senior Operations Manager to oversee our customer relations and collections team at Airtel. In this pivotal role, you will be responsible for ensuring timely and efficient collections of bills from customers while maintaining a high level of customer satisfaction.
Key Responsibilities- Collection Efficiency: Ensure that 90% of all collections are made within 0-60 days and 99% within 0-90 days, thereby minimizing bad debts and maximizing revenue.
- Dispute Resolution: Collaborate with customers to resolve disputes in a timely and efficient manner, adhering to internal SLAs and agreed-upon terms.
- Customer Communication: Provide necessary information to customers and receive updates on their accounts to facilitate smooth communication and minimize rejections.
- Team Collaboration: Work closely with various departments within the company to resolve customer issues and ensure seamless service delivery.
- Compliance: Adhere to company policies and procedures to ensure regulatory compliance and maintain a positive reputation.
- Bad Debt Reduction: Implement strategies to minimize bad debt and improve overall collection efficiency.
- Timely Dispute Handling: Resolve customer disputes promptly and fairly, maintaining a high level of customer satisfaction.
- Results-Oriented: Proven track record of achieving collection targets and improving customer satisfaction.
- Analytical Skills: Ability to analyze data and identify trends to inform business decisions.
- Collaboration: Excellent teamwork and communication skills to work effectively with cross-functional teams.
- Networking: Strong networking and interpersonal skills to build relationships with customers and stakeholders.
The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and qualifications. Additional benefits include medical insurance, retirement savings plan, and opportunities for professional growth and development.
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Head of Collections Operations
3 hours ago
Gurgaon, Haryana, India Rislent Solutions Full timeLead Collections Operations at Rislent SolutionsWe are seeking an experienced and highly motivated resource to lead our centralised Collections Operations. The ideal candidate should have handled operations for a financial firm with expertise in process optimization, team management, and regulatory compliance.The successful candidate will be responsible for...
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Operations Manager
2 weeks ago
Gurgaon, Haryana, India Avantor Full timeAbout AvantorAvantor is a leading global provider of materials and services to the life sciences, advanced technologies, and other industries. We help our customers advance their science by providing high-quality products, innovative solutions, and expertise that make a real difference in people's lives.SalaryThe estimated salary for this role is $85,000 -...
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Process Developer
4 weeks ago
Gurgaon, Haryana, India Genpact Full timeJoin Genpact and contribute to shaping the future!At Genpact, we drive business results through our relentless pursuit of a world that works better for people. Our global team of 125,000+ professionals across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve leading enterprises,...
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Senior Business Operations Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob DescriptionAs a Senior Business Operations Manager at NTT DATA, you will be responsible for overseeing the day-to-day operations of our business units. This includes managing teams, developing strategies, and analyzing data to drive business growth.Main Responsibilities:Manage and lead cross-functional teams to achieve business objectives.Develop and...
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Gurgaon, Haryana, India Redrob Full timeUnlock your potential with Redrob, a revolutionary AI platform driving professional development. As a Senior Operations Manager for our Travel Operations team, you will be responsible for ensuring seamless post-sales experiences for our customers.We are seeking an experienced professional with 5+ years of travel operations experience to lead our Operations...
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Gurgaon, Haryana, India outbrain Full timeWe're Outbrain.Outbrain is a leading content recommendation platform, serving as a primary engagement partner and platform for top digital media companies.As an AR & Collections Analyst, you'll play a crucial role in financial operations by managing and optimizing accounts receivable processes.Your responsibilities will include:Contacting customers to...
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Global Collections Expert
2 weeks ago
Gurgaon, Haryana, India outbrain Full timeAbout the RoleAt Outbrain, we are seeking a highly skilled Global Collections Expert to join our AR Operations team. This is an exciting opportunity to play a crucial role in managing and optimizing our accounts receivable process, ensuring timely collections, and maintaining excellent customer relationships.ResponsibilitiesContact customers (agencies,...
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Senior Operations Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeKey Responsibilities:Oversee human resource objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.Provide strategic insights to organizational plans and reviews by analyzing...
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Senior Operations Manager
1 month ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob Summary:We are seeking a highly skilled Senior Operations Manager to join our team at NTT DATA Services. As a key member of our operations team, you will be responsible for managing our service desk and contact center, ensuring productivity and quality standards are met.Key Responsibilities:Manage Service Desk/Contact Center: Oversee our service desk and...
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Senior Operations Manager
3 weeks ago
Gurgaon, Haryana, India Genpact Full timeJob Title: Senior Operations ManagerGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works...
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Collections - Management Trainee Position
4 weeks ago
Gurgaon, Haryana, India Genpact Full timeJob Title: Management Trainee for CollectionsGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people across countries are driven by our curiosity, agility, and desire to create lasting value for clients.We are inviting applications for the role of Collections Representative. This role involves...
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Customer Relations Manager
4 weeks ago
Gurgaon, Haryana, India Azuro Full timeOur company, Azuro, is a leading platform in the real estate industry, offering a comprehensive solution for property management. As a Customer Relations Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and retention.The ideal candidate will have a Bachelor's degree in Business...
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Customer Relations Manager
3 weeks ago
Gurgaon, Haryana, India Azuro Full timeCompany OverviewAzuro, a pioneering real estate rental and property management platform, is India's largest organized player. We provide a comprehensive tech-enabled residential property management solution, encompassing all aspects of renting, from tenant search to move out.Our commitment to delivering the smoothest and fastest renting experience drives us...
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Customer Service Operations Manager
5 days ago
Gurgaon, Haryana, India NTT DATA Full timeCompany OverviewNTT DATA is a leading IT services provider with a strong presence in the industry.Job SummaryWe are seeking an experienced Customer Service Operations Manager to lead our service desk and contact center teams. The successful candidate will be responsible for overseeing account processes and operations, improving operational efficiency,...
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Collections Financial Analyst
21 hours ago
Gurgaon, Haryana, India Johnson Controls Full timeAt Johnson Controls, we're seeking a skilled Collections Financial Analyst to join our team. As a key member of our finance operations, you'll play a critical role in managing Collection processes, providing customer service, and resolving billing issues.About the RoleWe're looking for a highly analytical individual with excellent communication skills to...
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International Collections Specialist
1 month ago
Gurgaon, Haryana, India CBSI India Pvt Ltd Full timeInternational Collections SpecialistCBSI India Pvt Ltd is seeking a highly skilled International Collections Specialist to join our team. As a key member of our operations team, you will be responsible for maintaining and managing customer accounts, ensuring a smooth inflow of cash on past due invoices, and resolving disputes and discrepancies related to...
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Senior Operations Manager
3 weeks ago
Gurgaon, Haryana, India ASSPL - Haryana Full timeJob Summary:At ASSPL - Haryana, we are seeking a highly skilled Senior Operations Manager to lead our team and drive operational excellence. The ideal candidate will have a strong background in process improvement and a passion for delivering high-quality results.Key Responsibilities:Develop and implement process improvement initiatives to enhance efficiency...
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Senior Operations Specialist
5 days ago
Gurgaon, Haryana, India Jobs for Humanity Full timeJob OverviewWe are seeking a skilled Senior Operations Specialist to join our team at Jobs for Humanity. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our financial services and technology solutions.About the RoleThis is an exciting opportunity for an experienced professional to take on a...
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Collection Specialist
4 weeks ago
Gurgaon, Haryana, India Johnson Controls Full timeJob Summary:We are seeking a highly skilled Collection Specialist to join our team at Johnson Controls. As a key member of our collections team, you will be responsible for resolving customer queries, making outbound calls to perform collection attempts, and analyzing accounts to achieve collection targets.Key Responsibilities:Customer Query Resolution:...
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Education Industry Relations Professional
2 weeks ago
Gurgaon, Haryana, India THEE MANAGER Full timeTHEE Manager is currently seeking a highly skilled and experienced Tourism, Hospitality, Education & Events professional to fill the role of THEE (Tourism, Hospitality, Education & Events) Manager. This individual will be responsible for leading our team in communicating with students and parents to provide them with the best possible service.The successful...