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Senior Operations Manager

1 month ago

Gurgaon, Haryana, India NTT DATA Services Full time

Key Responsibilities:

  • Oversee human resource objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
  • Provide strategic insights to organizational plans and reviews by analyzing data and trends.
  • Compile performance reports by collecting, analyzing, and summarizing data and trends.
  • Plan and implement operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Develop and deliver key metrics to drive productivity and quality.

Requirements:

  • Strong skills in customer focus, customer service, verbal communication, problem-solving, people skills, teamwork, people management, and managing processes.
  • Solid understanding of Microsoft tools and analytical skills with experience in creating reports using data extracted from systems and tools.
  • Ability to analyze trends within assigned operations, including data volumes, data patterns, staff productivity, and resource allocation.
  • 3-5 years of experience in a related industry with a successful track record of managing people to achieve company goals and objectives.
  • Excellent written, verbal, and listening communication skills.