Senior Operations Manager
7 days ago
At IDBI Intech, we are seeking a highly skilled and experienced Senior Operations Manager to join our team. This is a unique opportunity to take on a challenging role and contribute to the growth and success of our organization.
Key Responsibilities:- SOP Development and Monitoring: Develop and maintain Standard Operating Procedures (SOPs) to ensure efficient and effective operations. Monitor daily BAUs and address any issues that may arise.
- Issue Resolution: Handle issues faced by Level 1 and Level 2 teams, ensuring timely resolution and minimal disruption to operations.
- Report Validation: Validate reports and posting files to ensure accuracy and completeness.
- Client Interaction: Interact with clients to resolve any issues, provide updates, or discuss project matters.
- Backup Support: Provide backup support to Level 1 and Level 2 teams in case of absences or workload surges.
- GL Reconciliation: Validate and check General Ledger reconciliations to ensure accuracy and compliance.
- Audit Compliance: Ensure compliance with Audit, Vulnerability Assessment, and Application Security requirements.
- People Management: Manage and lead a team of professionals to achieve operational excellence.
- Onsite SOP: Develop and implement onsite SOPs for issue resolution and process improvement.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum 5 years of experience in operations management, preferably in a similar industry.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Competitive salary: ₹8,50,000 - ₹10,00,000 per annum.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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