Senior Operations Manager
1 month ago
We are seeking an experienced Senior Operations Manager to lead our Claims team at Alight Solutions. This role will be responsible for managing day-to-day operations, ensuring seamless business delivery, and identifying opportunities for process improvements.
About the Role:
- Lead a team of professionals in managing claims processes from start to finish.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure compliance with regulatory requirements.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Provide coaching and guidance to team members to enhance their skills and performance.
- Analyze data and metrics to identify trends and areas for improvement.
- Develop and implement process improvements to reduce costs and increase productivity.
Requirements:
- Maintain accurate records and reports related to claims processing.
- Communicate effectively with internal stakeholders, including management, customers, and external vendors.
- Manage multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.
- Travel occasionally to support business needs and participate in training sessions.
- Demonstrate expertise in claims handling, process improvements, and team leadership.
What We Offer:
- A competitive salary ranging from $120,000 to $180,000 per annum, depending on experience.
- Benefits include health insurance, retirement plan, paid time off, and more.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic work environment with a team-oriented culture.
Location: Gurugram/Chennai, flexible shift timings, 5 days of office work.
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