Collection Specialist

3 weeks ago


Gurgaon, Haryana, India Johnson Controls Full time

Job Summary:

We are seeking a highly skilled Collection Specialist to join our team at Johnson Controls. As a key member of our collections team, you will be responsible for resolving customer queries, making outbound calls to perform collection attempts, and analyzing accounts to achieve collection targets.

Key Responsibilities:

  • Customer Query Resolution: Receive inbound calls to resolve customer queries and concerns.
  • Collection Attempts: Make outbound calls to customers to recover outstanding debts.
  • Account Analysis: Analyze accounts to identify opportunities for collection and achieve targets.
  • Portfolio Management: Oversee collection activities for all active customers in North America and Canada.
  • Dispute Resolution: Work with customers to resolve disputes and drive closure.
  • Cash Application: Coordinate with the cash applications team for accurate application of funds and remittance advice.
  • Compliance: Maintain daily adherence to business requirements and analyze AR reports to drive cash collection.

Requirements:

  • Education: Graduate or postgraduate degree in commerce or a related field.
  • Experience: 3-5 years of experience in collections, preferably in North America or Canada.
  • Communication: Excellent verbal and written communication skills with a focus on American English pronunciation.
  • Technical Skills: Proficiency in GETPAID and other collection tools, as well as system knowledge in ERP's such as Oracle, ADMIN/CARMS, COMPASS, and Account Ledger.
  • Shared Service Experience: Previous experience working in a shared service contact center is mandatory.

Johnson Controls is an equal opportunities employer.



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