Credit and Collections Specialist
4 weeks ago
About the Role
We are seeking a skilled Credit and Collections Specialist to join our Digital Servicing team. As a key member of our team, you will be responsible for handling customer inquiries via chat, providing world-class customer service, and resolving credit-related issues.
Key Responsibilities
- Service customers using digital chat platforms, resolving credit concerns through education and account management.
- Analyze customer accounts and make sound decisions to ensure we become a payer of choice.
- Communicate effectively, recognizing tone and mood through written communication, and adapt to difficult situations with tact and empathy.
Critical Factors to Success
- Strong interpersonal communication and writing skills, with the ability to articulate complex information clearly.
- Typing speed of 25-35 words per minute, with web navigation ability and basic troubleshooting skills.
- Ability to work effectively in a team environment and independently, with a focus on delivering results and displaying personal accountability.
What We Offer
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, and comprehensive medical, dental, and vision benefits, as well as flexible working models and generous paid parental leave policies.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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{"text": "Collections Specialist
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