Cash Collection Specialist

2 weeks ago


Gurgaon, Haryana, India BT Group Full time

Meet the requirements for our Cash Collection Specialist role at BT Group, where you will be responsible for improving cash flow at every opportunity by telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimizing overdue debt without compromising customer satisfaction.

Key responsibilities include discussing payment of invoices with business customers on calls to secure payment or remove barriers to making payment, resolving simple enquiries, and ensuring promises made to customers are kept with proactive contact where failure is anticipated.

The ideal candidate will have a background and experience in Voice process in Customer experience/service, preferably credit management and resolution of customer enquiries/complaints, and possess excellent customer relationship skills including strong communication, rapport building, and negotiation, influencing, and problem-solving skills.

You will be working closely with internal teams to drive value and performance, ensuring compliance and adherence to policy and process to meet SARBOX controls, and safeguard customer data in line with GDPR regulations.

Proficient in a range of Microsoft office software, Excel, Outlook, PowerPoint, Word, Access, SharePoint, and having a good working knowledge of Billing, Agent, and Collections Desktop, with knowledge of supporting systems CSS, Oracle, CFB (Customer Manager), Radar, Analyst Converge, BTBA.

Our BT Group team is looking for a skilled and experienced professional to join us in this critical role, ensuring the protection and development of customer loyalty through the provision of an excellent Billing service.


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