Collective Debt Recovery Specialist

2 weeks ago


Gurgaon, Haryana, India Johnson Controls Full time

**Job Title:** Financial Account Resolution Expert

**Job Summary:**

Johnson Controls seeks a skilled Financial Account Resolution Expert to join our team. As a key member of our financial operations, you will be responsible for analyzing customer portfolios, setting targets, and overseeing collection activities for the North America and Canada region.

**Key Responsibilities:**

* Analyze accounts and set targets for collection activities

* Oversee collection activities for all active customers in the North America and Canada region

* Manage collection processes and provide early-stage customer service

* Coordinate with customers and the cash application team for remittance advice

* Support other finance operations by providing and receiving information from customers regarding invoicing, collection, and cash application

* Maintain call logs and expected payment dates to encourage timely payment and proactive contact on non-due invoices

* Analyze aging debt reports and initiate calls to customers, as well as receive calls from customers

* Support the business by understanding customer disputes, assisting with the research of cases, and resolving invoicing and commercial customer service issues on accounts

* Account reconciliation - follow up with the sales team and review open points and request the customer master team to update the system

* Manage and process adjustments, promise to pay, deductions, payment plans, and write-offs

* Issue dunning letters and/or legal proceedings for uncollected receivables

**Requirements:**

* Graduate/Postgraduate/Master's degree in Commerce or a relevant field

* Proficient in both verbal and written business communications

* 1-3 years of experience required in North America collections processes

* Experience in North American process transition would be preferred

* Excellent English level with clear American pronunciation

* Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle, and SAP) would be preferred

* Proficiency in collections tools like Getpaid, Contact Tool, High Radius would be preferred

* Degree in business administration or professional experience focusing on finance/accounting

* Working experience within a shared services environment is mandatory



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