AR & Collections Specialist - Financial Operations
2 weeks ago
We're Outbrain.
Outbrain is a leading content recommendation platform, serving as a primary engagement partner and platform for top digital media companies.
As an AR & Collections Analyst, you'll play a crucial role in financial operations by managing and optimizing accounts receivable processes.
Your responsibilities will include:
- Contacting customers to encourage collection of assigned portfolio
- Maintaining positive relationships with customers through excellent service
- Maintaining notes on follow-ups and contacts within NetSuite and Salesforce
- Handling cases and financial requests relating to customers' AR position
- Sending monthly statements to customers
- Reducing DSO and bad debt expense of assigned portfolio
- Communicating with Sales and Account Managers on account status
- Supporting daily cash applications in NetSuite and investigating unallocated cash receipts
- Issuing reminder and legal notices to customers based on Credit Control policy
- Collaborating with Internal Sales, AMs, Finance, Legal, and billing teams
- Monitoring and reporting on potential bad debts
- Determining when accounts should be sent to outside collection agency
- Monthly reporting metrics on portfolio performance
- Assisting in setting credit limits for new and existing customers
- Assisting with customer credit card matters
What we're looking for:
- Minimum 3 years of experience in Accounts Receivable/Collections role
- Ability to adjust priorities quickly under pressure
- Flexibility in a constantly changing environment
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Ability to cooperate and collaborate with team members
- Proven results in reducing debtor days
What we offer:
- Office and home hybrid working
- Equity program
- Wellbeing benefits
- Mentorship program and internal learning tools
Our culture:
We value trust, collaboration, and open-mindedness. Our team is approachable, resourceful, passionate, and proactive.
Join us in making a difference at Outbrain.
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