Senior IT Operations Specialist
4 weeks ago
We are seeking a highly skilled Senior IT Operations Specialist to join our team. As a key member of our infrastructure operations team, you will be responsible for the development and maintenance of our IT infrastructure, as well as providing technical support to our customers.
Key Responsibilities
Develop and implement infrastructure operations processes and procedures to ensure efficient and effective service delivery.
Provide technical support to customers, including incident and request management, and technical troubleshooting.
Collaborate with cross-functional teams to identify and implement key service improvements.
Communicate effectively with internal and external stakeholders to ensure seamless service delivery.
Escalate incidents and requests as necessary to ensure timely resolution.
Requirements
Strong understanding of ITIL processes and infrastructure operations.
Experience with Windows Server, AWS, and other relevant technologies.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
About Our Company
Ameriprise Financial is a leading provider of financial solutions, and we are committed to delivering exceptional service to our customers. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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