AR & Collections Specialist - Gurugram

4 weeks ago

Gurgaon, Haryana, India outbrain Full time

We are Outbrain

We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies.

Our company is looking for a skilled AR & Collections Analyst to play a crucial role in the financial operations of our organization. The ideal candidate will be responsible for managing and optimizing the accounts receivable process, ensuring the maintenance of credit quality, and providing timely internal reports and analysis on debtor balances, cash collections, and bad debts.

This role will report to the Team Lead, AR based in India, with a dotted line to the Director of Finance located in Gurgaon.

A Day in the Life

  • Contact customers (agencies, publishers, and brand clients) by telephone, email, and letter to encourage collection in assigned portfolio
  • Maintain positive relationships with our customers by providing excellent service
  • Maintain notes on follow-up and contact within NetSuite (our ERP system) and Salesforce (CRM)
  • Handle cases and financial requests relating to customers' AR position via Salesforce
  • Send monthly statements to customers
  • Reduce DSO and bad debt expense of assigned portfolio
  • Communicate to Sales and Account Managers on the status of their accounts
  • Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts
  • Issue reminder and legal notices to customers based on the Credit Control policy
  • Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams to resolve discrepancies in a timely manner
  • Monitor and report on potential bad debts
  • Determine when accounts should be sent to outside collection agencies when all efforts have been exhausted
  • Monthly reporting metrics on the performance of the portfolio
  • Assist in setting credit limits for new and existing customers where needed
  • Assist with customer credit card matters such as cc charges, refunds, and chargebacks
  • Other ad-hoc projects


What You'll Bring

  • Minimum 3 years of experience in an Accounts Receivable/Collections role
  • Ability to adjust priorities quickly under pressure to meet deadlines
  • Flexibility within a constantly changing environment
  • Exceptional interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to cooperate and collaborate effectively with team members
  • Proven results in reducing debtor days
  • Effective communication skills
  • Proactive attitude – ability to take initiative to get things done
  • Possess strong Microsoft Excel and IT skills
  • Be motivated with an eye for process improvement
  • Experience working with international companies
  • Experience of working with advertising/marketing agencies would be preferable
  • Mandatory: Expertise in language (Hebrew or German)


More than Snacks

  • Office and home hybrid working: three days a week from the office and two from home
  • Be part of our success with our equity program
  • Wellbeing benefits like private health insurance
  • Expand your toolbox with our mentorship program and internal learning tools

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know 'trust' is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you'll be able to share your passions with like-minded people.

Dive into the Outbrain experience via our

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