Accounts Receivable Specialist
3 weeks ago
We're on the hunt for a skilled AR & Collections Analyst to join our team at Outbrain
About the Role
We're looking for someone with expertise in Accounts Receivable and Collections to manage and optimize our global AR portfolio. This role involves maintaining credit quality, providing timely reports, and ensuring a positive customer experience.
A Day in the Life
- Contact customers to encourage collection and maintain positive relationships
- Maintain notes on follow-ups and contacts within our ERP system and CRM
- Handle cases and financial requests related to customer AR positions
- Send monthly statements and reduce DSO and bad debt expense
- Communicate with Sales and Account Managers on account status
- Support daily cash applications and investigate unallocated cash receipts
- Issue reminders and legal notices to customers
- Collaborate with Internal Sales, AMs, Finance, Legal, and Billing teams
- Monitor and report on potential bad debts
- Determine when accounts should be sent to an outside collection agency
- Monthly reporting metrics on portfolio performance
- Assist in setting credit limits for new and existing customers
- Customer credit card matters such as cc charges, refunds, and chargebacks
What You'll Bring
- Minimum 3 years experience in AR/Collections
- Ability to adjust priorities quickly under pressure
- Flexibility in a constantly changing environment
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Ability to cooperate and collaborate effectively with team members
- Proven results in reducing debtor days
- Effective communication skills
- Proactive attitude and ability to take initiative
- Strong Microsoft Excel and IT skills
- Motivated with an eye for process improvement
- Experience working with international companies
- Experience with advertising/marketing agencies is a plus
- Mandatory: Expertise in language (Hebrew or German)
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