Global Collections Expert
3 days ago
At Outbrain, we are seeking a highly skilled Global Collections Expert to join our AR Operations team. This is an exciting opportunity to play a crucial role in managing and optimizing our accounts receivable process, ensuring timely collections, and maintaining excellent customer relationships.
Responsibilities- Contact customers (agencies, publishers, and brand clients) via telephone, email, or letter to encourage collection in assigned portfolios
- Maintain positive relationships with customers by providing exceptional service
- Manage notes on follow-up and contact within NetSuite (our ERP system) and Salesforce (CRM)
- Handle cases and Financial Requests related to customers' AR position via Salesforce
- Send monthly statements to customers
- Reduce DSO and bad debt expense of assigned portfolios
- Communicate status updates to Sales and Account Managers
- Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts
- Issue reminders and legal notices to customers based on Credit Control policy
- Collaborate with Internal Sales, AMs, Finance, Legal, and Billing teams to resolve discrepancies
- Monitor and report on potential bad debts
- Determine when accounts should be sent to outside collection agencies
- Monthly reporting metrics on portfolio performance
- Minimum 3 years experience in Accounts Receivable/Collections role
- Ability to adjust priorities quickly under pressure to meet deadlines
- Flexibility within a constantly changing environment
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Ability to cooperate and collaborate effectively with team members
- Proven results in reducing debtor days
- Effective communication skills
- Proactive attitude with ability to take initiative
- Possess strong Microsoft Excel and IT skills
- Motivated with an eye for process improvement
- Experience working with international companies
- Experience with advertising/marketing agencies a plus
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package including private health insurance, hybrid work model, and equity program.
As a valued member of our team, you will have opportunities to expand your toolkit through mentorship programs, internal learning tools, and Employee Resource Groups that foster a sense of belonging and drive change.
About OutbrainOutbrain is an equal employment opportunity employer committed to diversity and inclusion at all stages of recruitment and employment. Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
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