AR & Collections Expert - Gurugram

1 week ago


Gurgaon, Haryana, India outbrain Full time

We're Outbrain.

As a leading content recommendation platform, we deliver engaging, personalized content recommendations to audiences worldwide while serving as a primary engagement partner and platform for top digital media companies.

Our AR & Collections Analyst will play a pivotal role in financial operations by managing and optimizing accounts receivable processes. This includes maintaining credit quality, providing timely internal reports, and analyzing debtor balances, cash collections, and bad debts while maintaining professional customer relationships.

This role reports to the Team Lead, AR based in India, with a dotted line to the Director of Finance located in Gurgaon.

A Day in the Life
  • Contact customers (agencies, publishers, and brand clients) to encourage collection in assigned portfolios.
  • Maintain positive relationships with customers through excellent service.
  • Maintain follow-up notes and contacts within NetSuite and Salesforce.
  • Handle financial requests and cases related to customers' AR positions via Salesforce.
  • Send monthly statements to customers.
  • Reduce DSO and bad debt expense of assigned portfolios.
  • Communicate with Sales and Account Managers on account status.
  • Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts.
  • Issue reminders and legal notices based on the Credit Control policy.
  • Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams to resolve discrepancies.
  • Monitor and report on potential bad debts.
  • Determine when accounts should be sent to an outside collection agency.
  • Monthly reporting metrics on portfolio performance.
  • Assist in setting credit limits for new and existing customers.
  • Support customer credit card matters, such as charges, refunds, and chargebacks.
  • Other ad-hoc projects.


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